How Do I Stop Being Tired After Work? Fighting Career Tiredness for Managers
by Andrea Helen Jennings
Managers manage and supervise people. They too can experience tiredness from work. It can be from working too much, ineffective work delegation or problem subordinates. Knowing how to handle each situation will lead to success not only with career but also with fatigue problem.
Why Business Needs to Recognize the Value of Introverts in Leadership Roles
by Karen Switzer-Howse
In North America there is a strong bias to seeing successful leaders as outgoing, charismatic, strong willed, A-type personalities, in other words a fast talking Extravert. Because of this bias the qualities that Introverts bring to the workplace are often overlooked and undervalued when considering promotions into leadership positions. Only recently has research emerged indicating that Introverts have many qualities that are valuable for leading in to-day's work environment. Read on to discover what Introverts can bring to the leader's role in a diverse work environment.
Training Management Systems, Helping Your Company Grow and Prosper
by Eugene A Scriber
Training Management Systems are software which can help you manage your employees efficiently. If you own a small company with just a few employees then you won't need this, but you may use it for a much easier delegation of tasks.
The 7 Essential Behaviors of Accountable Leaders
by Alan Dobzinski
If you want your people to be more accountable, start with making changes to your own behavior. When you care for and support the people who report to you, they will thrive and you will see more of the results you're looking for. If you show integrity in everything you do and say, your people will walk through walls for you. If you say one thing and do another, it puts up walls between you. Are there walls up between you and your people?
Key Performance Indicators (KPIs)
by John J Matthews
Key Performance Indicators (KPIs) are a vital resource to managing your business. Each selected KPI can be your bellwether indicator for all departments and take the guesswork out of your strategy. Rather than relying on old adages and "I think" statements, KPIs help quarantine the operational data of your company and focus your go-forward actions to address specific needs.
Project Leadership: The Latent Power of Success
by Mohammed K Barakat
Increased complexity in contemporary projects puts heavy burden on the project management profession. Project Managers do no longer have the luxury to be task-oriented only; they need to evolve into project leaders in order to bring success to their projects. Accelerating business, environmental, economic, and political changes necessitate the invisible force of running projects, leadership, to emerge and save organizations.
Small Business Win Strategy for Government Contracts
by Andrew Bonneville
You have identified a great opportunity that matches your company's product or service, but you are not sure how to improve your probability of win. The following article discusses steps to take to improve your odds and also recommendations to improve your small business pursuit strategy of government contracts.
How Do I Stop Being Tired After Work? Fighting Career Tiredness for Managers
by Andrea Helen Jennings
Managers manage and supervise people. They too can experience tiredness from work. It can be from working too much, ineffective work delegation or problem subordinates. Knowing how to handle each situation will lead to success not only with career but also with fatigue problem.
Why Business Needs to Recognize the Value of Introverts in Leadership Roles
by Karen Switzer-Howse
In North America there is a strong bias to seeing successful leaders as outgoing, charismatic, strong willed, A-type personalities, in other words a fast talking Extravert. Because of this bias the qualities that Introverts bring to the workplace are often overlooked and undervalued when considering promotions into leadership positions. Only recently has research emerged indicating that Introverts have many qualities that are valuable for leading in to-day's work environment. Read on to discover what Introverts can bring to the leader's role in a diverse work environment.
Training Management Systems, Helping Your Company Grow and Prosper
by Eugene A Scriber
Training Management Systems are software which can help you manage your employees efficiently. If you own a small company with just a few employees then you won't need this, but you may use it for a much easier delegation of tasks.
The 7 Essential Behaviors of Accountable Leaders
by Alan Dobzinski
If you want your people to be more accountable, start with making changes to your own behavior. When you care for and support the people who report to you, they will thrive and you will see more of the results you're looking for. If you show integrity in everything you do and say, your people will walk through walls for you. If you say one thing and do another, it puts up walls between you. Are there walls up between you and your people?
Key Performance Indicators (KPIs)
by John J Matthews
Key Performance Indicators (KPIs) are a vital resource to managing your business. Each selected KPI can be your bellwether indicator for all departments and take the guesswork out of your strategy. Rather than relying on old adages and "I think" statements, KPIs help quarantine the operational data of your company and focus your go-forward actions to address specific needs.
Project Leadership: The Latent Power of Success
by Mohammed K Barakat
Increased complexity in contemporary projects puts heavy burden on the project management profession. Project Managers do no longer have the luxury to be task-oriented only; they need to evolve into project leaders in order to bring success to their projects. Accelerating business, environmental, economic, and political changes necessitate the invisible force of running projects, leadership, to emerge and save organizations.
Small Business Win Strategy for Government Contracts
by Andrew Bonneville
You have identified a great opportunity that matches your company's product or service, but you are not sure how to improve your probability of win. The following article discusses steps to take to improve your odds and also recommendations to improve your small business pursuit strategy of government contracts.
ore. Degree & workshop programs
Self Assessment for Driving Revenue Growth
by James Naro
I often get called into an organization when revenue growth stalls. I start at a high level to discover where there are missing links and broken pieces within the sales organization to determine what's needed to get back on track. What I've outlined in this article will give you a starting point for assessing your own organization.
5 Sales Power Leadership Techniques to Boost Your Sales Today
by Rick A Conlow
The economic growth rate could be better. Many companies have negative or low growth. That means sales departments are under-performing. Or, it means the loss of customers is greater than new customers coming in. Most executives will still equate that to not enough sales. In one company we engaged, in booming times they were selling 10% of total revenue or $400 million a year. Now they are at half that number. What does this mean to them and you? Commissions and bonuses are lower! This is a death-blow to sales reps motivation. As a sales leader you need to ramp it up and find an antidote to these depressing results. The good news there are five powerful sales leadership strategies you can use today to "fire" up your sales team. The kicker-you might have to change to succeed.
Important Qualities to Look for When Recruiting Sales Staff
by Kai Thorpe
Understanding what you are looking for is key to employing appropriate salespeople. This article lists qualities to look out for during the interview process and discusses how to assess whether interviewees have these traits.
Some Ideas for Sales Managers on Managing Their Top Performing Salespeople
by Richard A Stone
This guide is about managing tricky salespeople. Interestingly, it's often not a poor performer but rather the top salespeople who sales supervisors find challenging to handle. So this posting discusses how the sales supervisor should deal with these kinds of sales men.
Are You Throwing Away Sales?
by Barry Silverstein
The growing popularity of online marketing, in particular social media, is resulting in an interesting dilemma. Small businesses are finding that they can use blogs, videos, podcasts, search terms, Facebook, LinkedIn, Twitter and other such media to generate traffic to their Facebook page or website. The problem is they have no idea if these "leads" are any good for their business. Even large businesses routinely fail to qualify prospects effectively. That's why small businesses could be throwing away sales if they do not develop a lead qualification process that matches the way consumers buy today.
Understanding How and Why Customers Make Decisions
by Babette N. Ten Haken
Have your customers ever disappeared just when you thought they were going to make the decision to do business with you? Wondered where they went and what went wrong? It might not have been what you did as much as that decision they just didn't want to make!
Everyone Is a Customer of Everyone Else
by Babette N. Ten Haken
Our concept of customer should include everyone we come into contact with, both in our own organization as well as our customers' organizations. We serve and, in turn, are served. Compare this perspective with your current view of the customer - and your organization's.
Lost in Trans-Nation - Saving Ocean Export Companies From Unnecessary Loss
by Kirk Conole
Lost in Trans-Nation? Ed's not sleeping. As the owner of a growing export company, he knows that just one payment default could take his company down. His problem may be yours, too. What's your strategy for eliminating the risk of non-payment by new customers, especially those overseas? For companies selling on an unsecured basis, a smart solution is to analyze and transfer risk using trade credit insurance.
Suspicious Package? What Now?
by Russell Boon
Dealing with suspicious packages, whether a suspected bomb or a chemical/biological threat, businesses need procedures that are clearly defined and staff trained, not only to identify suspicious deliveries, but actions to take if a delivery is judged to be of concern. All companies and businesses should conduct their own assessments based upon their own historical data and determine the likelihood of receiving an explosive or toxic package.
The Importance of Governance, Risk and Compliance in Shifting the Business Culture
by Hernan Huwyler
Organizations are facing new management challenges from market, financial and regulatory uncertainties. Anticipating the potential impact of these new challenges on the companies is a time-consuming, and often frustrating task, for its leaders. The proper management of a Governance, Risk and Compliance framework will identify strategies to address these challenges.
Protect Your Company Through Business Continuity Planning
by Beverly Maniago
In any business enterprise, managers and owners are usually concerned with how things are going with the present and in keeping things running smoothly. However, conscientious executives need also focus their attention on how to manage their operations when disasters strike. It is understandable that when disasters strike, regardless of how big or small they are, will disrupt the regular operations of your organization.
Euro Collapse: What Is the Real Risk?
by Claude Nougat
The Euro crisis started nearly two years ago with the Greek sovereign debt scandal and has been a festering sore putting the global economy at risk of renewed recession. Can the Euro really collapse? Who are the players pulling the strings?
Governance, Risk, and Compliance Uneasiness: False Social Media Pages
by Jen Warriach
The utilization of social media in business today is being looked at with increasing enthusiasm. Although, social media is the latest buzz that has everyone talking, governance, risk and compliance (GRC) experts are not discussing some of the severe perils that come along with it. Unquestionably, social media provides astonishing worth and possibilities in numerous business applications; however, half-truths, "fake profiles", company intellect, and confidence in errant information pose serious threats to companies legal responsibility.
Which Business Structure Should I Use?
by Lee R Phillips
A little business is your best tax shelter. Everyone needs a business and the LLC, Limited Liability Company, is usually the best choice. But how do you know for sure, and set it up right to get all the advantages? Saving taxes and protecting assets is what it's all aboIT infrastructure Library (ITIL) has been around since 1989. Since v2 was released at the beginning of the millennium, there has been a shift in the perspective with which IT is viewed. Adopting ITIL 2 has cut the total cost of ownership (TCO) for billion dollar corporations by up to 48% according to internet.com.
While ITIL 2 has helped organizations who have implemented it apply the principles of process change management to their IT operations, it still stops short in providing guidance on how to integrate IT functions into the business. This has made it easy for management to overlook the very real benefits contributed to the business by IT.
ITIL 3 helps resolves this issue. Rather than focusing on process, ITIL 3 focuses on service. It's designed to incorporate the best practices of change management. A side benefit is that ITIL problem management process flow also becomes much more business centered in its scope.
The challenge many businesses face as they seek to implement ITIL 3 is how to approach IT problem management. What tools provide the 360 situational awareness necessary to implement this important process in ITIL 3? What products in the market deliver on the promise to facilitate the move towards ITIL and service oriented IT management strategies?
Business Transaction Monitoring
Gartner in the 2010 APM Magic Quadrant report and Forrester Research in its Competitive Analysis: Application Performance Management and Business Transaction Monitoring report have both identified these two technologies as key components of developing a service focused technology approach to business needs as contrasted to a function-based approach.
To borrow a term from design-form has roughly followed function. The form has struggled to provide dependable service. For too many years, form has preceded function. Multiple functional pieces (applications) have been developed in separate silos each dealing with its own business process. Each of these applications are supposed to be serving the business yet the design of the system, if form, makes consistent service impossible without outside help.
Problem management in a world of silos is very ineffective. This why business transaction monitoring is an important component for implementing either ITIL 2 or ITIL 3. It helps in the successful implementation of ITIL Problem Management as it enables the reconfiguring of IT operation structure from one where individual silos operate independently of each other, to one where many disparate processes and tools work interdependently.
Before the advent of business transaction monitoring (BTM), IT departments were so busy trying to discover where problems were occurring and then patching the problems up that providing dependable service was a nightmare. Business transaction monitoring changes this. BTM makes it possible to track a business transaction through its path of execution-which may include many Java,.NET, messaging middleware, CICS and database applications. Each IT transaction that comprises the business transaction must execute correctly and complete within the time allocated by the service level agreement (SLA).
BTM provides deep visibility into the application stack, enabling IT operations to readily see how a small IT issue can cause a large business impact. Testing application performance in QA can assess service impacts before new releases are deployed into production. It also provides the essential visibility to detect potential problems in transaction flow long before they have a chance to cascade into problems that impact customers.
Application Performance Management
Application performance management (APM) incorporates BTM but can do more. The right APM solution should employ an embrace-until-you-can-replace design. This means that an APM with a library of technology solutions designed to work with the leading IT technology lines: IBM WebSphere MQ, IBM WebSphere ESB, IBM WAS, IBM WBI, J2EE, TIBCO EMS, TIBCO RV, BEA WebLogic, Oracle Database, SQL Server, JMX, JBoss, and WMQ SPI for HP Operations Center, etc. will enable the implementation of ITIL all that easier.
Complex Event Processing
An application performance management solution must also have the ability to handle huge volumes of diverse data. In order to do this effectively, a complex event processing (CEP) engine needs to filter, correlate, contextualize, and analyze data captured from disparate live data sources (RSS feeds, internal IT technology, cloud-based technology, etc.). Then the CEP needs to respond to the information automatically with warning alerts and possibly automated repairs.
About this Author
Because ITIL 3 focuses on problem management from a service orientation, IT managers need to understand the existing complexity of the IT structure before they can begin developing an IT enterprise that is service focused. Application performance management with complex event processing and business transaction monitoring enables problem management within the existing IT enterprise while enabling the development of solutions that dovetail into the business' goals.
Denise Rutledge has been researching the topic of application performance management (APM) and complex event processing (CEP) since 2009. In the course of her research, she discovered an interesting smaller APM provider, Nastel Technologies. The company's AutoPilot software line has been using CEP to assist IT managers with implementing ITIL since it was first introduced. Forrester Research recognizes AutoPilot as one of the most successful integrations of CEP and application performance management in the market.
by Andrea Helen Jennings
Managers manage and supervise people. They too can experience tiredness from work. It can be from working too much, ineffective work delegation or problem subordinates. Knowing how to handle each situation will lead to success not only with career but also with fatigue problem.
Why Business Needs to Recognize the Value of Introverts in Leadership Roles
by Karen Switzer-Howse
In North America there is a strong bias to seeing successful leaders as outgoing, charismatic, strong willed, A-type personalities, in other words a fast talking Extravert. Because of this bias the qualities that Introverts bring to the workplace are often overlooked and undervalued when considering promotions into leadership positions. Only recently has research emerged indicating that Introverts have many qualities that are valuable for leading in to-day's work environment. Read on to discover what Introverts can bring to the leader's role in a diverse work environment.
Training Management Systems, Helping Your Company Grow and Prosper
by Eugene A Scriber
Training Management Systems are software which can help you manage your employees efficiently. If you own a small company with just a few employees then you won't need this, but you may use it for a much easier delegation of tasks.
The 7 Essential Behaviors of Accountable Leaders
by Alan Dobzinski
If you want your people to be more accountable, start with making changes to your own behavior. When you care for and support the people who report to you, they will thrive and you will see more of the results you're looking for. If you show integrity in everything you do and say, your people will walk through walls for you. If you say one thing and do another, it puts up walls between you. Are there walls up between you and your people?
Key Performance Indicators (KPIs)
by John J Matthews
Key Performance Indicators (KPIs) are a vital resource to managing your business. Each selected KPI can be your bellwether indicator for all departments and take the guesswork out of your strategy. Rather than relying on old adages and "I think" statements, KPIs help quarantine the operational data of your company and focus your go-forward actions to address specific needs.
Project Leadership: The Latent Power of Success
by Mohammed K Barakat
Increased complexity in contemporary projects puts heavy burden on the project management profession. Project Managers do no longer have the luxury to be task-oriented only; they need to evolve into project leaders in order to bring success to their projects. Accelerating business, environmental, economic, and political changes necessitate the invisible force of running projects, leadership, to emerge and save organizations.
Small Business Win Strategy for Government Contracts
by Andrew Bonneville
You have identified a great opportunity that matches your company's product or service, but you are not sure how to improve your probability of win. The following article discusses steps to take to improve your odds and also recommendations to improve your small business pursuit strategy of government contracts.
How Do I Stop Being Tired After Work? Fighting Career Tiredness for Managers
by Andrea Helen Jennings
Managers manage and supervise people. They too can experience tiredness from work. It can be from working too much, ineffective work delegation or problem subordinates. Knowing how to handle each situation will lead to success not only with career but also with fatigue problem.
Why Business Needs to Recognize the Value of Introverts in Leadership Roles
by Karen Switzer-Howse
In North America there is a strong bias to seeing successful leaders as outgoing, charismatic, strong willed, A-type personalities, in other words a fast talking Extravert. Because of this bias the qualities that Introverts bring to the workplace are often overlooked and undervalued when considering promotions into leadership positions. Only recently has research emerged indicating that Introverts have many qualities that are valuable for leading in to-day's work environment. Read on to discover what Introverts can bring to the leader's role in a diverse work environment.
Training Management Systems, Helping Your Company Grow and Prosper
by Eugene A Scriber
Training Management Systems are software which can help you manage your employees efficiently. If you own a small company with just a few employees then you won't need this, but you may use it for a much easier delegation of tasks.
The 7 Essential Behaviors of Accountable Leaders
by Alan Dobzinski
If you want your people to be more accountable, start with making changes to your own behavior. When you care for and support the people who report to you, they will thrive and you will see more of the results you're looking for. If you show integrity in everything you do and say, your people will walk through walls for you. If you say one thing and do another, it puts up walls between you. Are there walls up between you and your people?
Key Performance Indicators (KPIs)
by John J Matthews
Key Performance Indicators (KPIs) are a vital resource to managing your business. Each selected KPI can be your bellwether indicator for all departments and take the guesswork out of your strategy. Rather than relying on old adages and "I think" statements, KPIs help quarantine the operational data of your company and focus your go-forward actions to address specific needs.
Project Leadership: The Latent Power of Success
by Mohammed K Barakat
Increased complexity in contemporary projects puts heavy burden on the project management profession. Project Managers do no longer have the luxury to be task-oriented only; they need to evolve into project leaders in order to bring success to their projects. Accelerating business, environmental, economic, and political changes necessitate the invisible force of running projects, leadership, to emerge and save organizations.
Small Business Win Strategy for Government Contracts
by Andrew Bonneville
You have identified a great opportunity that matches your company's product or service, but you are not sure how to improve your probability of win. The following article discusses steps to take to improve your odds and also recommendations to improve your small business pursuit strategy of government contracts.
ore. Degree & workshop programs
Self Assessment for Driving Revenue Growth
by James Naro
I often get called into an organization when revenue growth stalls. I start at a high level to discover where there are missing links and broken pieces within the sales organization to determine what's needed to get back on track. What I've outlined in this article will give you a starting point for assessing your own organization.
5 Sales Power Leadership Techniques to Boost Your Sales Today
by Rick A Conlow
The economic growth rate could be better. Many companies have negative or low growth. That means sales departments are under-performing. Or, it means the loss of customers is greater than new customers coming in. Most executives will still equate that to not enough sales. In one company we engaged, in booming times they were selling 10% of total revenue or $400 million a year. Now they are at half that number. What does this mean to them and you? Commissions and bonuses are lower! This is a death-blow to sales reps motivation. As a sales leader you need to ramp it up and find an antidote to these depressing results. The good news there are five powerful sales leadership strategies you can use today to "fire" up your sales team. The kicker-you might have to change to succeed.
Important Qualities to Look for When Recruiting Sales Staff
by Kai Thorpe
Understanding what you are looking for is key to employing appropriate salespeople. This article lists qualities to look out for during the interview process and discusses how to assess whether interviewees have these traits.
Some Ideas for Sales Managers on Managing Their Top Performing Salespeople
by Richard A Stone
This guide is about managing tricky salespeople. Interestingly, it's often not a poor performer but rather the top salespeople who sales supervisors find challenging to handle. So this posting discusses how the sales supervisor should deal with these kinds of sales men.
Are You Throwing Away Sales?
by Barry Silverstein
The growing popularity of online marketing, in particular social media, is resulting in an interesting dilemma. Small businesses are finding that they can use blogs, videos, podcasts, search terms, Facebook, LinkedIn, Twitter and other such media to generate traffic to their Facebook page or website. The problem is they have no idea if these "leads" are any good for their business. Even large businesses routinely fail to qualify prospects effectively. That's why small businesses could be throwing away sales if they do not develop a lead qualification process that matches the way consumers buy today.
Understanding How and Why Customers Make Decisions
by Babette N. Ten Haken
Have your customers ever disappeared just when you thought they were going to make the decision to do business with you? Wondered where they went and what went wrong? It might not have been what you did as much as that decision they just didn't want to make!
Everyone Is a Customer of Everyone Else
by Babette N. Ten Haken
Our concept of customer should include everyone we come into contact with, both in our own organization as well as our customers' organizations. We serve and, in turn, are served. Compare this perspective with your current view of the customer - and your organization's.
Lost in Trans-Nation - Saving Ocean Export Companies From Unnecessary Loss
by Kirk Conole
Lost in Trans-Nation? Ed's not sleeping. As the owner of a growing export company, he knows that just one payment default could take his company down. His problem may be yours, too. What's your strategy for eliminating the risk of non-payment by new customers, especially those overseas? For companies selling on an unsecured basis, a smart solution is to analyze and transfer risk using trade credit insurance.
Suspicious Package? What Now?
by Russell Boon
Dealing with suspicious packages, whether a suspected bomb or a chemical/biological threat, businesses need procedures that are clearly defined and staff trained, not only to identify suspicious deliveries, but actions to take if a delivery is judged to be of concern. All companies and businesses should conduct their own assessments based upon their own historical data and determine the likelihood of receiving an explosive or toxic package.
The Importance of Governance, Risk and Compliance in Shifting the Business Culture
by Hernan Huwyler
Organizations are facing new management challenges from market, financial and regulatory uncertainties. Anticipating the potential impact of these new challenges on the companies is a time-consuming, and often frustrating task, for its leaders. The proper management of a Governance, Risk and Compliance framework will identify strategies to address these challenges.
Protect Your Company Through Business Continuity Planning
by Beverly Maniago
In any business enterprise, managers and owners are usually concerned with how things are going with the present and in keeping things running smoothly. However, conscientious executives need also focus their attention on how to manage their operations when disasters strike. It is understandable that when disasters strike, regardless of how big or small they are, will disrupt the regular operations of your organization.
Euro Collapse: What Is the Real Risk?
by Claude Nougat
The Euro crisis started nearly two years ago with the Greek sovereign debt scandal and has been a festering sore putting the global economy at risk of renewed recession. Can the Euro really collapse? Who are the players pulling the strings?
Governance, Risk, and Compliance Uneasiness: False Social Media Pages
by Jen Warriach
The utilization of social media in business today is being looked at with increasing enthusiasm. Although, social media is the latest buzz that has everyone talking, governance, risk and compliance (GRC) experts are not discussing some of the severe perils that come along with it. Unquestionably, social media provides astonishing worth and possibilities in numerous business applications; however, half-truths, "fake profiles", company intellect, and confidence in errant information pose serious threats to companies legal responsibility.
Which Business Structure Should I Use?
by Lee R Phillips
A little business is your best tax shelter. Everyone needs a business and the LLC, Limited Liability Company, is usually the best choice. But how do you know for sure, and set it up right to get all the advantages? Saving taxes and protecting assets is what it's all aboIT infrastructure Library (ITIL) has been around since 1989. Since v2 was released at the beginning of the millennium, there has been a shift in the perspective with which IT is viewed. Adopting ITIL 2 has cut the total cost of ownership (TCO) for billion dollar corporations by up to 48% according to internet.com.
While ITIL 2 has helped organizations who have implemented it apply the principles of process change management to their IT operations, it still stops short in providing guidance on how to integrate IT functions into the business. This has made it easy for management to overlook the very real benefits contributed to the business by IT.
ITIL 3 helps resolves this issue. Rather than focusing on process, ITIL 3 focuses on service. It's designed to incorporate the best practices of change management. A side benefit is that ITIL problem management process flow also becomes much more business centered in its scope.
The challenge many businesses face as they seek to implement ITIL 3 is how to approach IT problem management. What tools provide the 360 situational awareness necessary to implement this important process in ITIL 3? What products in the market deliver on the promise to facilitate the move towards ITIL and service oriented IT management strategies?
Business Transaction Monitoring
Gartner in the 2010 APM Magic Quadrant report and Forrester Research in its Competitive Analysis: Application Performance Management and Business Transaction Monitoring report have both identified these two technologies as key components of developing a service focused technology approach to business needs as contrasted to a function-based approach.
To borrow a term from design-form has roughly followed function. The form has struggled to provide dependable service. For too many years, form has preceded function. Multiple functional pieces (applications) have been developed in separate silos each dealing with its own business process. Each of these applications are supposed to be serving the business yet the design of the system, if form, makes consistent service impossible without outside help.
Problem management in a world of silos is very ineffective. This why business transaction monitoring is an important component for implementing either ITIL 2 or ITIL 3. It helps in the successful implementation of ITIL Problem Management as it enables the reconfiguring of IT operation structure from one where individual silos operate independently of each other, to one where many disparate processes and tools work interdependently.
Before the advent of business transaction monitoring (BTM), IT departments were so busy trying to discover where problems were occurring and then patching the problems up that providing dependable service was a nightmare. Business transaction monitoring changes this. BTM makes it possible to track a business transaction through its path of execution-which may include many Java,.NET, messaging middleware, CICS and database applications. Each IT transaction that comprises the business transaction must execute correctly and complete within the time allocated by the service level agreement (SLA).
BTM provides deep visibility into the application stack, enabling IT operations to readily see how a small IT issue can cause a large business impact. Testing application performance in QA can assess service impacts before new releases are deployed into production. It also provides the essential visibility to detect potential problems in transaction flow long before they have a chance to cascade into problems that impact customers.
Application Performance Management
Application performance management (APM) incorporates BTM but can do more. The right APM solution should employ an embrace-until-you-can-replace design. This means that an APM with a library of technology solutions designed to work with the leading IT technology lines: IBM WebSphere MQ, IBM WebSphere ESB, IBM WAS, IBM WBI, J2EE, TIBCO EMS, TIBCO RV, BEA WebLogic, Oracle Database, SQL Server, JMX, JBoss, and WMQ SPI for HP Operations Center, etc. will enable the implementation of ITIL all that easier.
Complex Event Processing
An application performance management solution must also have the ability to handle huge volumes of diverse data. In order to do this effectively, a complex event processing (CEP) engine needs to filter, correlate, contextualize, and analyze data captured from disparate live data sources (RSS feeds, internal IT technology, cloud-based technology, etc.). Then the CEP needs to respond to the information automatically with warning alerts and possibly automated repairs.
About this Author
Because ITIL 3 focuses on problem management from a service orientation, IT managers need to understand the existing complexity of the IT structure before they can begin developing an IT enterprise that is service focused. Application performance management with complex event processing and business transaction monitoring enables problem management within the existing IT enterprise while enabling the development of solutions that dovetail into the business' goals.
Denise Rutledge has been researching the topic of application performance management (APM) and complex event processing (CEP) since 2009. In the course of her research, she discovered an interesting smaller APM provider, Nastel Technologies. The company's AutoPilot software line has been using CEP to assist IT managers with implementing ITIL since it was first introduced. Forrester Research recognizes AutoPilot as one of the most successful integrations of CEP and application performance management in the market.
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